Shipping Policy

Last updated: June 26, 2026

Order processing:

Orders are processed every day. Once your order is placed, you'll receive a confirmation by email. After your order ships, you'll receive a shipping confirmation with a Track & Trace code, if available.

Delivery time:

The expected delivery time for all orders is 2 to 3 weeks. While we do our utmost to deliver your order within this period, delays may occur due to circumstances beyond our control, such as delays at the carrier, customs checks, or other logistical circumstances.

Shipping costs:

All orders ship for free.

For orders outside the European Union, import duties, taxes, or customs fees may apply. These costs are the customer's responsibility, unless stated otherwise.

Track & Trace:

After shipping, you'll receive a Track & Trace code, if available, so you can track your order.

Delays:

Is delivery taking longer than expected, or do you have questions about the status of your order? Feel free to contact us at cledro.optician@gmail.com. We're happy to help.

Incorrect delivery address:

Please check the delivery address carefully before completing your order. If an order is returned due to an incorrect or incomplete address, the cost of reshipping may be charged to the customer.

Lost or damaged shipments:

Did your order arrive damaged, or do you suspect your parcel has been lost? Please contact us as soon as possible at cledro.optician@gmail.com, so we can look into the issue and offer a suitable solution if needed.

Uncollected parcels:

If a parcel is not collected from a pickup point or is refused on delivery and is therefore returned to us, the cost of reshipping may be charged to the customer.

Contact:

Have questions about the shipping of your order? Feel free to contact us at cledro.optician@gmail.com.

Our customer service is available from 9:00 am to 6:00 pm, Monday through Friday.