Privacy Policy

Last updated: June 26, 2026

Introduction:

At Cledro, a trade name of NextEcommerce, your privacy is very important to us. In this privacy policy, we explain what personal data we collect, why we process it, how we secure it, and what rights you have regarding your data.

By using our website or placing an order, you agree to the processing of your personal data as described in this privacy policy.

What personal data do we collect?

Depending on how you use our website, we may process the following personal data:

  • First and last name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details
  • Order and transaction data
  • IP address
  • Browser and device data
  • Information about your use of our website
  • Communication via email or the contact form
  • Any preferences you share with us

We only collect personal data that is necessary for providing our services or for which you have given consent.

How do we collect your data?

We collect personal data:

  • When you place an order;
  • When you contact us;
  • When you create an account, if available;
  • When you sign up for our newsletter;
  • When you visit our website;
  • Through cookies and similar technologies;
  • Through Shopify and the services necessary for processing your order.

What do we use your data for?

We process your personal data to:

  • Process and deliver your order;
  • Process payments;
  • Handle returns and refunds;
  • Provide customer service;
  • Keep you informed about your order;
  • Improve our website and services;
  • Keep our website secure and prevent fraud;
  • Send newsletters and marketing communications when you have given consent;
  • Comply with legal obligations.

On what grounds do we process your data?

We process personal data only when there is a legal basis for doing so. This may be:

  • For the performance of a contract, such as processing your order;
  • To comply with legal obligations;
  • Based on our legitimate interest, such as securing and improving our website;
  • Based on your consent, for example, for receiving newsletters or marketing cookies.

Shopify

Our webshop runs on Shopify. Shopify processes personal data on our behalf to enable our webshop, payments, orders, and customer service.

For certain services, Shopify may also process personal data for its own purposes, such as fraud prevention, security, and improving its services. Shopify processes this data in accordance with its own privacy policy.

Payments

Payments are processed via the payment methods available at checkout, including iDEAL, Bancontact, PayPal, and credit cards. We never receive your full payment card details.

Marketing and Meta Pixel

If you give consent, we may use the Meta Pixel to gain insights into the use of our website and to display relevant advertisements via Meta platforms such as Facebook and Instagram.

We never sell your personal data to third parties.

Newsletters

When you sign up for our newsletter, we use your email address to keep you informed about new collections, promotions, and other relevant information.

For sending newsletters, we use Shopify Email.

You can unsubscribe at any time via the unsubscribe link at the bottom of every newsletter. Even after you unsubscribe, we may still send you service messages related to your order or account.

Cookies

Our website uses functional, analytical, and, if you give consent, marketing cookies.

Functional cookies ensure that the website works correctly. Analytical cookies help us understand the use of our website. Marketing cookies are used to make advertisements more relevant.

You can adjust your cookie preferences at any time via our cookie banner or through your browser settings.

Contact Form

When you use our contact form, we only process the data necessary to answer your question or handle your request.

With whom do we share your data?

We never sell your personal data.

We only share personal data when this is necessary for our services or when we are legally obliged to do so.

This may include sharing with:

  • Shopify for managing our webshop;
  • Payment providers for processing payments;
  • Shipping partners for delivering your order;
  • Shopify Email for sending newsletters;
  • Meta when you have given consent for marketing cookies;
  • Government authorities if we are legally obliged to do so.

All parties process your data in accordance with applicable privacy laws.

How long do we keep your data?

We do not retain personal data longer than necessary for the purpose for which it was collected, unless we are legally obliged to retain data longer, for example for our financial administration.

Security

We take appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, misuse, or disclosure.

Although we take appropriate security measures, we cannot guarantee absolute data security.

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy policy of these websites. We advise you to always consult the privacy policy of these websites.

Data of minors

Our website and products are not aimed at individuals under 16 years of age. We do not knowingly collect personal data from minors. If we discover that such data has been collected, we will delete it as soon as possible.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right, among others, to:

  • Request access to your personal data;
  • Have incorrect data corrected;
  • Have your personal data deleted;
  • Object to certain processing activities;
  • Restrict the processing of your data;
  • Have your personal data transferred;
  • Withdraw previously given consent.

To protect your privacy, we may ask you to verify your identity before we process a request.

Do you wish to exercise any of these rights? Please contact us using the contact details below.

Complaints

Do you have a complaint about how we handle your personal data? Please contact us first so we can work together to find a solution.

If you cannot resolve it with us, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

International data processing

We focus our services on customers within the European Union.

In some cases, our service providers, such as Shopify, may process personal data outside the European Economic Area. When this happens, it is exclusively based on appropriate legal safeguards, such as standard contractual clauses approved by the European Commission or an equivalent level of protection.

Changes

We may amend this privacy policy from time to time. The most recent version is always available on our website. At the top of this page, you will find the date on which this privacy policy was last updated.

Contact

Do you have questions about this privacy policy or do you wish to exercise your privacy rights? Please feel free to contact us.

NextEcommerce
Trading under the name Cledro

Wilhelmina Druckerstraat 15
1991 TK Velserbroek
The Netherlands

Chamber of Commerce number: 96256346
VAT number: NL005198671B81

Email: contact@cledro.nl