Last updated: June 26, 2026

General

These terms and conditions apply to all offers, orders, agreements, and deliveries made through the webshop of NextEcommerce, trading as Cledro.

By placing an order, you agree to these terms and conditions. We recommend that you read them carefully before placing an order.

If one or more provisions of these terms and conditions prove to be invalid or unenforceable, the remaining provisions will remain fully in force. The provision in question will in that case be replaced by a provision that matches the original purpose and intent as closely as possible.

Deviations from these terms and conditions are only valid if confirmed in writing by Cledro.

Identity of the trader

NextEcommerce

Trading as Cledro

Wilhelmina Druckerstraat 15

1991 KH Velserbroek

The Netherlands

Chamber of Commerce (KvK) number: 96256346

VAT number: NL005198671B81

Email address: cledro.optician@gmail.com

Product information

We take great care with the information on our website. Product photos, colors, dimensions, and product descriptions are displayed as accurately as possible.

Minor differences in color, finish, or appearance may occur due to screen settings, lighting conditions, or production variations, among other things. Such minor deviations do not entitle you to dissolve the agreement, obtain a replacement, or claim compensation.

Obvious typing errors, pricing errors, programming errors, or other mistakes on our website are not binding on Cledro. If such an error occurs, we reserve the right to correct it before the agreement is carried out.

The offer applies while stocks last. If a product turns out to be unexpectedly unavailable after an order has been placed, we will inform you as soon as possible. Any payments made will in that case be refunded in full.

Orders

An agreement is concluded as soon as you have placed an order, payment has been successfully received, and we have confirmed the order by email.

We reserve the right to refuse an order or request additional information where there is a justified reason to do so, for example in the case of suspected fraud, misuse, or incorrect details.

If an order is not accepted, any amount already paid will be refunded as soon as possible.

Always carefully check the details you provide before completing an order. Cledro is not liable for delays or additional costs arising from incorrectly provided personal details, address details, or prescription details.

Prices

All prices on our website are stated in euros and include VAT, unless expressly stated otherwise.

Price changes do not affect orders already placed and confirmed.

Obvious pricing errors or system errors may be corrected by Cledro. Where it should reasonably have been clear that a price was incorrect, Cledro is not obliged to deliver the product at that price.

Any discounts, promotions, or offers are only valid during the stated promotional period and while stocks last.

Payment

Payment must be made in full at the time the order is placed.

Various payment methods may be available at checkout, including:

• 
  iDEAL
  
• 
  Bancontact
  
• 
  Credit card
  
• 
  Apple Pay
  
• 
  Google Pay
  
  

Orders are only processed once payment has been successfully received.

If a payment is declined, cancelled, or not successfully completed for any reason, no agreement is formed.

We never receive your full payment card details. Payments are processed securely via the payment methods available at checkout.

Delivery

We aim to deliver every order within the delivery time stated on our website.

The average delivery time is 2 to 3 weeks. This delivery time is an indication and is not a strict deadline.

Delays may occur due to circumstances beyond our control, including delays at carriers, customs checks, public holidays, or other logistical circumstances.

If a delivery is significantly delayed, we will inform you as soon as possible.

More information about shipping, delivery times, and delivery is included in our Shipping Policy.

Retention of title

All delivered products remain the property of Cledro until payment has been received in full.

As long as ownership has not yet transferred, products may not be sold, pledged, or otherwise used as security.

Right of withdrawal

When purchasing standard products, you have the right to withdraw from the agreement within 14 days of receipt without giving a reason.

To exercise the right of withdrawal, you must report your return within this period via cledro.optician@gmail.com.

Once your return request has been approved, you then have a further 14 days to send back the product.

During the reflection period, you may only inspect the product to the extent you would be allowed to in a physical store. If the product has been used beyond what is necessary to establish its nature, characteristics, and functioning, we may charge you for any resulting depreciation.

More information about registering a return, the return conditions, and refunds can be found in our Return Policy.

Exceptions to the right of withdrawal

Not all products can be returned.

Prescription glasses are made specially according to your personal prescription and specifications. As a result, they are excluded from the statutory right of withdrawal under Article 6:230p(f)(1) of the Dutch Civil Code.

Prescription glasses therefore cannot be returned or exchanged, unless there is a manufacturing defect, transport damage, or an incorrectly delivered product.

Other products that are made specially according to the consumer's specifications or that have a clearly personal character are also excluded from the right of withdrawal, to the extent permitted by law.

Obligations of the consumer

You are responsible for providing correct personal details, delivery details, and, where applicable, correct prescription details.

Damage, delay, or additional costs arising from incorrect or incomplete details are the consumer's responsibility.

If an order cannot be delivered due to an incorrect delivery address, failure to collect a parcel, or refusal of a delivery, the costs of a new shipment may be charged to the consumer.

Products must be used in accordance with their normal purpose and the accompanying usage and care instructions.

Warranty

The statutory warranty applies to all products. This means that a product must meet what you may reasonably expect from it.

In addition, Cledro offers an additional warranty of 2 years on glasses with lenses, calculated from the delivery date.

This additional warranty applies solely to manufacturing and material defects arising from normal and careful use of the product.

Every warranty claim is carefully assessed. If necessary, we may ask you to provide photos or return the product to us for inspection. Only after assessment can we determine whether a defect is covered by the warranty.

The additional warranty does not apply to damage caused by, among other things:

• 
  dropping or impact;
  
• 
  incorrect or careless use;
  
• 
  normal wear and tear;
  
• 
  scratches on lenses or frame;
  
• 
  bending of the frame;
  
• 
  exposure to extreme heat, moisture, or chemicals;
  
• 
  incorrect maintenance or cleaning;
  
• 
  repairs or modifications by third parties;
  
• 
  other damage not resulting from a manufacturing or material defect.
  

Minor signs of use and normal wear and tear arising during everyday use are also not covered by the warranty.

If our inspection shows that a defect is not covered by the warranty, we may reject the warranty claim. Any inspection or shipping costs may in that case be charged to the consumer, to the extent permitted by law.

If a warranty claim is approved, we will, at our discretion, repair or replace the product or, if repair or replacement is not reasonably possible, refund the purchase price in whole or in part.

Complaints

Do you have a complaint about a product or our service? Please contact us as soon as possible via cledro.optician@gmail.com.

We aim to respond substantively to every complaint within 14 days. If more time is needed to handle a complaint, we will inform you of this within this period.

Filing a complaint does not suspend any payment obligations, unless the law provides otherwise.

If we are unable to reach a solution together, you as a consumer have the right to file a complaint with the competent authority or to make use of other statutory means of dispute resolution.

Liability

Cledro is only liable for direct damage resulting from an attributable failure in the performance of the agreement or a wrongful act, to the extent that this liability cannot be excluded by law.

Cledro's liability is limited to the amount paid by the consumer for the relevant product, unless there is intent or deliberate recklessness on the part of Cledro or where a statutory limitation is not permitted.

Cledro is not liable for indirect damage, including consequential damage, loss of profit, lost savings, business damage, or other forms of financial loss, unless mandatory law provides otherwise.

Cledro is not liable for damage arising from:

• 
  incorrect or improper use of a product;
  
• 
  failure to follow usage and care instructions;
  
• 
  incorrect details provided by the consumer, including incorrect prescription details;
  
• 
  normal wear and tear or signs of use;
  
• 
  circumstances beyond Cledro's control.
  

Nothing in these terms and conditions limits or excludes liability to the extent this is not permitted under Dutch or European law.

Force majeure

Cledro is not obliged to fulfil any obligation where this is made impossible by circumstances beyond our reasonable control.

Force majeure means any situation in which Cledro is temporarily or permanently unable to meet its obligations due to circumstances beyond our control. This includes, among other things:

• 
  natural disasters;
  
• 
  fire;
  
• 
  flooding;
  
• 
  pandemics or epidemics;
  
• 
  war, terrorism, or government measures;
  
• 
  strikes;
  
• 
  disruptions to internet, payment, or communication services;
  
• 
  delays at suppliers or carriers;
  
• 
  customs delays;
  
• 
  shortages of materials or products;
  
• 
  technical malfunctions.
  

During a situation of force majeure, our obligations are suspended.

If a situation of force majeure continues for longer than 60 days, both Cledro and the consumer have the right to terminate the agreement in writing, without either party being entitled to compensation.

Intellectual property

All intellectual property rights relating to the website, webshop, and all content published on it belong to Cledro or its licensors.

This includes, among other things:

• 
  the Cledro logo;
  
• 
  trade names;
  
• 
  product photos;
  
• 
  lifestyle images;
  
• 
  videos;
  
• 
  texts;
  
• 
  product descriptions;
  
• 
  designs;
  
• 
  graphic elements;
  
• 
  house style;
  
• 
  other content on the website.
  

It is not permitted to copy, distribute, publish, adapt, or commercially use material from our website, in whole or in part, without Cledro's prior written consent.

Viewing, downloading, or printing information from our website is only permitted for personal, non-commercial use.

In the event of an infringement of our intellectual property rights, Cledro reserves the right to take appropriate legal action and to recover any resulting damage.

Privacy

Cledro processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).

The way in which we collect, process, store, and secure personal data is described in our Privacy Policy.

By using our webshop, you acknowledge that you have read our Privacy Policy.

Accounts

Where it is possible to create a customer account, you are responsible for keeping your account details confidential.

You are responsible for all activities carried out through your account, unless there is unauthorized use that cannot be attributed to you.

Do you suspect that someone has unauthorized access to your account? Please contact us as soon as possible.

Cledro reserves the right to block or delete accounts in the event of misuse, fraud, or a breach of these terms and conditions.

Reviews

If you post a review or rating, it must be based on an actual experience with a product or our service.

Reviews may not contain content that is unlawful, offensive, discriminatory, misleading, or inappropriate.

Cledro reserves the right not to publish or to remove reviews that conflict with the law, these terms and conditions, or generally accepted standards.

Changes to these terms and conditions

Cledro reserves the right to amend or supplement these terms and conditions from time to time.

Changes only apply to orders placed after the date of the change, unless statutory provisions require otherwise.

The most recent version of the terms and conditions is always available on our website.

Applicable law

Dutch law exclusively applies to all agreements between Cledro and the consumer.

The applicability of the Vienna Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

If a dispute cannot be resolved by mutual agreement, it will be submitted to the competent Dutch court, unless mandatory law determines that another court has jurisdiction.

Final provisions

If one or more provisions of these terms and conditions prove to be wholly or partially invalid or voidable, the remaining provisions will remain fully in force.

In that case, the parties will attempt to replace the relevant provision with a provision that matches the purpose and intent of the original provision as closely as possible.

Not immediately enforcing a provision of these terms and conditions does not mean that Cledro waives the right to enforce that provision at a later time.

These terms and conditions, together with the offer, the order confirmation, and any additional agreements, form the entire agreement between Cledro and the consumer regarding the use of the webshop and the purchase of products.

Contact

Do you have questions about these terms and conditions? Please feel free to contact us.

NextEcommerce

Trading as Cledro

Wilhelmina Druckerstraat 15

1991 KH Velserbroek

The Netherlands

KvK number: 96256346

VAT number: NL005198671B81

Email: cledro.optician@gmail.com